SECURITY & PRIVACY

The HGFA aims to provide all our customers with a safe online shopping experience. Our system encodes your credit card and contact details to ensure it’s a safe transfer to us. We respect your privacy and personal information, and will not share it with anyone else. We may use your email address to send our email newsletters and other announcements including promotions, new products and special features. Should you wish to be removed from our Product and Sales mailing list at any time, please let the HGFA Office know via email or post or fax.

You are able to maintain your personal details online through the Member Services Area on the main website. Through this portal you can alter your address, phone and contact details. Should you need to alter your Name detail (eg. due to marriage) then please contact the HGFA Office.

** Please ensure that your email contact is current and correct when ever you make a change to your service provider.

PAYMENT OPTIONS

Order and Pay On-line Securely

HGFA utilises Verisign, PayPal and Westpac banking systems for online payments. The SSL security system ensures your credit card and contact details are safe and secure. All data is secured by 128 Bit SSL.

To purchase items or renew membership online, follow the Member Services link on the main menu and log into your Account to utilise these online services.

Order and Pay by Phone: 

You may phone the HGFA Office to place your order. You will need to provide your name, payment and address details. Phone: (03) 9336 7155

Order and Pay by Fax

You may fax your order to the HGFA Office with name, address and payment details. Fax: (03) 9336 7177

Refunds on Online Membership Fee Payments

The HGFA recognises that membership payments, particularly those made through the online services, may for valid reasons wish to be recalled by the applicant member.

 The following policy will govern any refund application.

• The HGFA will consider all membership fee refund requests on an individual basis.

• Any request for a refund of membership fees must be made in writing to the HGFA Office either by letter or email.

• If an application for refund of membership fees is received within 14 days of the payment being lodged to the HGFA then:

       A full refund of the amount paid less $50 administration fee will be returned to the applicant member.

• If an application for refund of membership fees is received after 14 days of payment being lodged to the HGFA then:

      The application will require approval from the HGFA General Manager.

  • If the application is approved then the following formula will be used to calculate the refund amount:

    • $25 x months remaining of term of membership not including the month in which the refund application was made.

  • If the application is not approved then a letter/email will be provided to the applicant outlining the reason(s) why the application was unsuccessful.

•  No refund for membership fees will be given to a member who has received a previous refund of membership fees and who then subsequently takes membership at a future time irrespective of how early the second request for refunding membership fees occurs.

• Any membership fee refund approved by the HGFA will be paid to the applicant member within 4 weeks of receipt of the written claim from the application member.

• The written application for refund of membership fees must include:

  • brief reason for why the refund is being requested

  • date which the online payment was made to the HGFA

  • details of the account to which the refund should be transferred (BSB, Account Name, Account Number)

• Refunds of membership fees will only be made by bank transfer into a nominated account.

• This agreement does not remove the right for an applicant being denied a refund of membership fees to take further action under Australia’s consumer protection laws.

CURRENCY

All amounts listed on the HGFA website are in Australian Dollars (AUD)

SHIPPING & COSTS

AUSTRALIA WIDE

Standard Post

50g-125g - $5.50

Up to 3kg – $11.00

3kg plus – please contact us for rates as they vary greatly according to destination.

Express Post Satchel

Available in Australia only.  – Up to 3kg - $15.00

INTERNATIONAL POSTAGE

Asia Pacific

50g-125g - $10.00

Up to 2kg – $50.00

Rest of the World

50g-125g - $10.00

Up to 2kg – $70.00

DELIVERY

Items are shipped via Australia Post. Please allow 3-5 working days for delivery after order has been dispatched. The HGFA will always try to note any out of stock items on our website. If we are unable to dispatch goods within 3 working days we will notify you via phone or email.

RETURNS of GOODS

The HGFA takes all care in packaging its products sent out from the HGFA Office. If you receive a damaged product you should contact the Office immediately to discuss return options. Generally products damaged during postal transit may be returned by mail for replacement or a refund may be granted if returned within 7 days of receiving goods.

PRODUCT PRICING AND INFORMATION

All material on this HGFA website is subject to change without notice. For any questions relating to products, pricing or other materials please contact us via email, phone or fax.

COPYRIGHT

The material provided on our site is copyright protected and is to be used for personal reference only. Permission to reproduce any images or documentation from this website must be sought in writing from the HGFA General Manager.